1. Placing an order

To place an order with DX DANCE Pty Ltd, you must be 18 years or older and possession of a valid credit or cheque card issued by a bank acceptable to us.

2. Order placement procedure

2.1 When placing an Order, you must complete the billing details on the Site, and you must follow the instructions on the Site as to how to place your Order and for making changes to your prospective Order before you submit it.

2.2 Once you select a Product that you wish to Order and have proceeded to the Checkout, the amount to be paid will then be shown (on the Site) together with the charges you must pay including VAT and cash handling fee, if applicable. Unless otherwise stipulated on the Site, all charges are in the currency then in force in South Africa. Subject to clause 2.11 below, this is the total that you will pay for receipt of the ordered Product.

2.3 Your payments will be received by our online payment processing gateway, PayFast (Pty) Ltd, and you will be directed to a secure page administrated by PayFast (Pty) Ltd, Registration number: 2007/011558/07. Depending on the results of a credit check we reserve the right not to offer certain forms of payment. We shall not be bound to supply before we have received cleared funds in full.

2.4 If you are asked for details of a payment card, you must be fully entitled to use that card or account. The card or account must have sufficient funds to cover the proposed payment to us.

2.5 You undertake that all details you provide to us for the purpose of purchasing the Product from us will be correct, that the credit or cheque card, or account or other payment method which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Product. We reserve the right to obtain validation of your payment details before providing you with the Product.

2.6 When you submit an Order to the Site, you agree that you do so subject to these Terms and Conditions current at the date you submit your Order. You are responsible for reviewing the latest Terms and Conditions each time you submit your Order.

2.7. We may at our discretion refuse to accept an Order from you due to unavailability of supplies. All products on the site are while stocks last.

2.8 Once the order is placed and we have received payment in full, including shipping cost, a confirmation email will be sent with delivery arrangements. From date of payment to delivery, please work on 15 working days minimum to receive stock.

2.9 If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact info@dxdance.co.za  immediately. However, we cannot guarantee that we will be able to amend your Order in accordance with your instructions.

2.10 The Shipping cost is not included in the pricing and is an extra cost. This needs to be added to your payment. Orders will not be delivered unless shipping costs have been paid in full.

 

3. Delivery

3.1 We aim to deliver the Product to you at the place of delivery requested by you in your Order. Orders are delivered to physical addresses only.

3.2 We aim to deliver within the time indicated by us at the time of your Order (and updated in the Confirmation of Order) but we cannot promise an exact date when you submit your Order or at the Confirmation of Order. We always aim to deliver within 15 working days (depending on the payment method used) any Order which we accept but we cannot guarantee any firm delivery dates. Deliveries are done Monday to Friday between 8am and 5pm.

3.3 We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

3.4 On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it.

3.5 Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

3.6 We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges.

3.7 All risk in the Product shall pass to you upon delivery.

3.8 You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.

3.9 You shall ensure that you are ready for safe receipt of the Product without undue delay and at any time reasonably specified by us.

3.10 If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

3.11 If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

  1. a) charge you for our reasonable storage fee and other costs reasonably incurred by us; or
    b) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or cheque card company as applicable any money already paid to us under the applicable Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided for in clause 5.11(a) above).

3.12 It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.

3.13 A delivery fee will be charged on all orders.

The cost of the delivery will depend on the delivery address.

Capetown to Capetown( up to R30 kg) R80.00 Including Vat

Economy road ( 0-15kg) R115.00 Including Vat

In the event of your parcel requiring a dedicated special trip to deliver the shipment, additional charges may be levied. There may also be towns with special surcharge. Examples: special deliveryareas include Mines, Power stations, Plots, Farms, remote areas, military bases, Game lodges, Port/ Harbours, Embassies and Consulates. In this instance, you will be contacted prior to delivery.

Terms and condition apply for special trip areas

Terms and conditions apply for bulk orders

4. Cancellation of Order

6.1 We reserve the right, for purpose of suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and DX DANCE Pty Ltd, in whole or in part, if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made, and accept no liability which may arise as a result of such refusal to process any order/sale.

5. Return Policy

5.1 In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the product, within 7 Working days of date of purchase, including:

  1. a) you specifying with reasonable detail the way in which it is alleged that the Product is damaged or defective; and
    b) you providing us with the delivery note number and such other information as we reasonably require.

5.2 If you would like us to repair, replace or provide a refund for the Product where it did conform to the applicable terms and conditions, and we find that the Product has:

  1. a) been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
    b) been involved in any accident or damage caused by an incorrect attempt at modification or repair; or
    c) been dealt with or used contrary to our or the manufacturer’s instructions for the Product; or
    d) deteriorated through normal wear and tear,

after delivery by us, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or cheque card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

6. Disclaimer

  1. a) under the Consumer Protection Act 68 of 2008 (“CPA”) in relation to any products sold by DX DANCE Pty Ltd to you via the Site; and
    b) under sections 43(5) and 43(6) of the ECT Act in relation to DX DANCE’S payment systems not being sufficiently secure,

Neither DX DANCE nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Site or the services or content provided from and through this Site. Furthermore, DX DANCE makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Site are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to info@dxdance.co.za